Yes we do. Our prices are £30 within Europe and £35 outside of Europe. You can find more information in our delivery & returns section.

We are happy for you to return any item purchased online for a full refund within 14 days of the purchase date, or exchange the item within 30 days. Please send the item to one of our stores with the purchase email or bring it into one of our stores and the team will be able to offer a refund within 48 hours. For more information please see our Delivery and Returns section.

Yes we do. Send an email to ivonna@allumandsidaway.co.uk for a free consultation or visit our bespoke design page for more information.

Yes. We do offer jewellery valuations and all valuations are undertaken by a registered NAJ valuer. It is £75 for the first item and an extra £55 for each additional gem set item or £35 for each additional gold item.

Yes. We do offer jewellery valuations and all valuations are undertaken by a registered NAJ valuer. It is £75 for the first item and an extra £55 for each additional gem set item or £35 for each additional gold item.

We offer a wide range of services in all our stores. We can repair broken jewellery, re-size rings, replace lost stones, solder broken chains and repair worn settings. We can also service watches from many manufacturers, perform pressure tests and change batteries. We can also re-thread pearls and value all your jewellery. Visit our Services page for more information.

We do rarely buy pre-owned jewellery and watches for exceptional items. If you think you have something we would buy, do bring it into one of our stores and we will let our managing director look at it to make a final decision.

Yes we do. All our pre-owned range is in our Salisbury store. We do offer. pre-owned jewellery or pre-owned watches online.

Yes. We repair jewellery and watches in all our stores. You can find a comprehensive list of all the services we offer in our services section.

Yes. We have a great selection of Jewellery organisers, watch boxes and jewellery boxes in all of our stores.

You can contact us via our site or use our store finder to contact your nearest store directly by telephone or by email.

You can purchase any item online by Click & Collect in all our jewellery stores. We require 3 working days from date of purchase for us to get the item into the store of your choice.

All the items shown on our website will be in stock. If there is a particular item, you would like that isn’t being shown please send us an email and we will check if we have it in stock. If not, we can always order it in for you to collect or send it out to you.

Jersey Pearls are a brand that we stock in all our stores. Their jewellery starts at £30 for a great tassel bracelet and goes up to £2970 for an 18” pearl necklace.

The price of replacing a pearl in a ring can differ depending on the size of the pearl that was in the ring previously. Bring the ring into one of our stores and we can get a quote to find out exactly how much it will be for you.

To adjust the time of an Olivia Burton watch, simply pull the crown out and twist until it is set to the correct time. If you are trying to adjust a bracelet then it depends what type of bracelet is on the watch. Bring the watch into any of our stores and our talented team members will be able to adjust the watch to fit you correctly.

On very rare occasions we do buy watches for pieces that are exceptional. If you are not sure. Bring the piece into one of our stores and we will take a look.

All Pandora stores will sell Pandora charms. We also stock Pandora charms in our Ringwood store. If you know exactly what it is you want, we will be able to order from our Ringwood store to get the charm you want.

Eternity rings are traditionally given to commemorate a milestone in a relationship. The birth of a new baby, a wedding anniversary or any other special milestone.

An Eternity ring is a woman’s ring set with a continuous line of identically cut gemstones. This is to symbolise a never-ending love.

All Pandora stores will sell Pandora charms. We also stock Pandora charms in our Ringwood store. If you know exactly what it is you want, we will be able to order from our Ringwood store to get the charm you want.

On very rare occasions we do buy jewellery for pieces that are exceptional. If you are not sure. Bring the piece into one of our stores and we will take a look.

You can buy Thomas Sabo on our online store. You can also buy in our Salisbury, Ringwood, Dorchester and Gillingham stores.

All Pandora stores will sell Pandora charms. We also stock Pandora charms in our Ringwood store. If you know exactly what it is you want, we will be able to order from our Ringwood store to get the charm you want.

All Pandora stores will sell Pandora bracelets. We also stock Pandora bracelets in our Ringwood store. If you know exactly what you want, we will be able to order from our Ringwood store to get the bracelet you want.

You can purchase Annie Haak bracelets from our Shaftesbury store.

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Your payment is due 30 days after the item is shipped. Klarna will alert your before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ or ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.